Asia Paws Clinic Policies
Our Team at Asia Paws is committed to provide You and Your Pet the best healing environment.
Our Clinic Policies support smooth interactions between you and our staff.
Treatment Reservations & Cancellation:
Tardiness/Delayed Arrival:
It's always best to arrive 5 to 10 minutes prior to your appointment time. Start treatments in a relaxed and positive manner. We understand that occasionally we can't avoid being late. Our team will do their best to try and accommodate late arrivals.
In fairness to our "on-time" patients we have the following policies:
Pricing:
Refund policies:
Monetary policy:
Confidentiality and Privacy policy:
Special Conditions of Disabled Pets or Clients (Owners):
Clinic Tips for A Great Visit and Speedy Healing:
Thank you,
Your Asia Paws Team
Our Clinic Policies support smooth interactions between you and our staff.
Treatment Reservations & Cancellation:
- Missed appointments without prior notice are charged.
AsiaPaws' Online Booking System locks in scheduled appointments 12 hours before your booked slot is due. This minimizes wasted appointment slots which are a missed opportunity for other pets in waiting for an appointment. - Only the system administrator can unlock a reserved appointment. Our team is instructed to reported all manual changes to the Asia Paws Board of Directors. Please use the option of cancelling within 12 hours for emergency situations only.
- Treatments will begin and end on time as a courtesy to the next patient.
Tardiness/Delayed Arrival:
It's always best to arrive 5 to 10 minutes prior to your appointment time. Start treatments in a relaxed and positive manner. We understand that occasionally we can't avoid being late. Our team will do their best to try and accommodate late arrivals.
In fairness to our "on-time" patients we have the following policies:
- Every scheduled appointment has a 10 minute grace period to allow for bad traffic or parking difficulties.
- If you anticipate that you arrive later than your 10 minute grace period, we request you send us a WhatsApp or SMS to 018.2734110.
- As one late client arriving more than 15 minutes late, the clinic's entire schedule may be disrupted. To avoid other clients being thrown off their scheduled appointments, we will work with you to either shorten or reschedule your appointment.
Pricing:
- Our service quality is reflected in our transparency of pricing and costs. You find all our prices at the booking page for you to view before making any decisions.
- Please note that there are no "hidden costs". If your pet requires supplements or herbal medicines we discuss details before prescribing them.
Refund policies:
- In case a patient passes on, remaining prepaid treatments will be refunded by cheque to the payee name as provided by you. This cheque is banked into your account number (as provided by you).
- First Visit or full Package Refunds through Paypal only.
- Retail products will be only refunded if they are in their original packaging, and delivered to us no later than 7 days from the date of purchase.
Monetary policy:
- In the clinic we accept cash (in Malaysian currency) and cheques made out to Asia Paws (M) Sdn Bhd for RM50 and above.
Asia Paws (M) Sdn. Bhd. absorbs all bank charges for banking in cheques. There are no extra costs to the client. - All treatments are to be booked by the pet owner/handler online at the booking page at www.asiapaws.com. Our booking system does NOT require you to have a PayPal account. Any credit or debit card can be used to make a booking!
Confidentiality and Privacy policy:
- We do believe that every client has a right to privacy and confidentiality. The conversations you have with the doctor/clinic assistants and nurse will remain confidential, as will your pet’s treatment records.
- Both, client list and email list, are confidential. We do not share our client list with outside companies.
Special Conditions of Disabled Pets or Clients (Owners):
- Please notify our Practice Manager Shakira a day before your appointment, should your pet have special physical concerns (in heat, incontinent, diarrhea, open wounds, pressure sores) or accompanying persons are afflicted with a disability.
- In case your pet has become incontinent kindly use diapers on your pet or transport your furkid in a leakage-proof carrier.
- If a pet patient can’t be handled safely due to hyperactivity or aggression, our team reserves the right to refuse treatment. Other suitable natural treatments may be offered, instead.
Clinic Tips for A Great Visit and Speedy Healing:
- Please respect the right to a quiet atmosphere for all clients and patients. Put your electronic devices on silent while seated in the reception area. For hyper and noisy pets you may prefer the outdoors seating area to wait for your treatment slot.
- During treatment your pet should be your priority. Silence your mobile phone and concentrate on veterinary procedures and your pet during your furkid's treatment.
- For safety please always keep your cat and rabbit in a locked carrier and keep dogs (any size!) on leash or inside a carrier.
- Our team is trained to be respectful and polite with clients and pets. However, we believe that courteous behavior is a two way street. This applies to you as well when dealing with our staff in person, by phone or through email.
We reserve the right to refuse clients who are impolite, discourteous and disrespectful to any of AsiaPaws' team members. - Please respect other pet patients and their owners! Do NOT approach and DO NOT LET your pet approach other patients without prior permission (from the pet patient’s owner). Fear and stress affect the treatment outcome adversely – please be considerate!
Thank you,
Your Asia Paws Team
