Frequently Asked Questions
Where is your clinic?
Our clinic is in Kuala Lumpur, in Taman Tun Dr Ismail. By booking your first appointment with us you will receive our detailed address and map by an automated confirmation email to your email address. Please check your spam folder in case you don’t see this confirmation email!
What are your clinic hours?
Our working (consultation and treatment) hours are Monday, Wednesday, Thursday and Friday from 10am to 5pm (4pm) and Tuesday 2pm to 10pm.
You will find all available slots for booking on the calendar at this link.
When is the best time to come with my pet to the clinic?
Simply, when it suits you (during our clinic hours). It is for your convenience that you can access our booking calendar with available slots 24/7.
As an appointment-only clinic we require you to book an appointment for your pet at this link .
At Asia Paws we take keeping on time seriously. This way you and your pet are relaxed, waste no time by waiting around and you avoid rushed consultations. For your detailed questions we encourage you to email Dr. Susanna at susanna@asiapaws.com. All queries will be replied within two (2) working days.
What is your clinic’s telephone number?
For emergency cancellations we have this number to send a message by WhatsApp or SMS: 018.2734110.
Please note that we don’t accept phone calls to avoid interrupting ongoing consultations and treatments. For questions please send us an email to admin@asiapaws.com , shakira@asiapaws.com or susanna@asiapaws.com. We will reply within two (2) working days.
Where do I park?
We provide two parking spaces outside our clinic premise and the immediate neighboring place (house no 9). There are also parking lots available nearby. Please be considerate to our neighbors and do not obstruct their driveways.
Which shop lot is your clinic?
The clinic is NOT located in a shop lot but in an interlinked house. You receive our detailed address automatically after booking your first appointment with us at this link. Note, that the automated confirmation email with the clinic address also confirms your booking! If you don’t receive this email, send a message to 018.2734110 so that admin can help you!
Do you provide routine veterinary care like vaccinations, blood tests or surgeries?
We are not providing ‘conventional’ veterinary services such as vaccinations, prescriptions of chemical drugs, surgeries, X-rays, Ultrasound and blood checks. We are specialized in complementing our conventional veterinary colleagues work. If natural medicine is the pet owners’ choice we are willing to provide the sole treatment after “Western medicine” has proven not to cure or is not working.
Do you make house calls?
Due to the sheer workload in the clinic, Dr Susanna is, unfortunately NOT able to provide house call services at this time. If you’re having trouble transporting your pet, kindly inform us at 018 273 4110 so we can help by recommending Pet Taxi services or Pet Transporters. Please note that you have to directly arrange with these service providers any assistance for your pet.
When did you start Asia Paws in Malaysia?
Asia Paws has been established as a provider for natural veterinary medicine with focus on IVAS (internationally) certified acupuncture treatments for pet dogs and cats in 2008.
We are proudly the first and so far ONLY dedicated holistic natural veterinary practice in Southeast Asia, specializing in and focusing solely on natural medicine, non-invasive treatments and Traditional Chinese Veterinary Medicine for pets. We moved in 2012 to the current location in Taman Tun Dr Ismail in Kuala Lumpur.
Are there any additional charges?
No, there are no additional charges for paid services. There may be an additional charge for purchases of any items in the clinic (we receive cash or cheque only).
As Malaysia’s only professionally dedicated veterinary clinic using acupuncture, Trigger Point Treatments, Traditional Chinese herbs, homeopathy and other natural remedies we treat dogs, cats and house rabbits with the following chronic, degenerative or age-related health problems
Allergies
Arthritis
Liver disease
Chronic and recurring infections (of ears, urinary bladder, gastrointestinal system)
Support heart disease patients
Support cancer patients
We specialize in helping ‘geriatric’ (aging) patients living a life in the best possible way and optimize life quality by reducing pain, aches and age-related ailments gently and naturally.
Asia Paws specializes in keeping pets healthier and happier (maximize life quality), without painful procedures and without harmful drugs.
Our clinic is in Kuala Lumpur, in Taman Tun Dr Ismail. By booking your first appointment with us you will receive our detailed address and map by an automated confirmation email to your email address. Please check your spam folder in case you don’t see this confirmation email!
What are your clinic hours?
Our working (consultation and treatment) hours are Monday, Wednesday, Thursday and Friday from 10am to 5pm (4pm) and Tuesday 2pm to 10pm.
You will find all available slots for booking on the calendar at this link.
When is the best time to come with my pet to the clinic?
Simply, when it suits you (during our clinic hours). It is for your convenience that you can access our booking calendar with available slots 24/7.
As an appointment-only clinic we require you to book an appointment for your pet at this link .
At Asia Paws we take keeping on time seriously. This way you and your pet are relaxed, waste no time by waiting around and you avoid rushed consultations. For your detailed questions we encourage you to email Dr. Susanna at susanna@asiapaws.com. All queries will be replied within two (2) working days.
What is your clinic’s telephone number?
For emergency cancellations we have this number to send a message by WhatsApp or SMS: 018.2734110.
Please note that we don’t accept phone calls to avoid interrupting ongoing consultations and treatments. For questions please send us an email to admin@asiapaws.com , shakira@asiapaws.com or susanna@asiapaws.com. We will reply within two (2) working days.
Where do I park?
We provide two parking spaces outside our clinic premise and the immediate neighboring place (house no 9). There are also parking lots available nearby. Please be considerate to our neighbors and do not obstruct their driveways.
Which shop lot is your clinic?
The clinic is NOT located in a shop lot but in an interlinked house. You receive our detailed address automatically after booking your first appointment with us at this link. Note, that the automated confirmation email with the clinic address also confirms your booking! If you don’t receive this email, send a message to 018.2734110 so that admin can help you!
Do you provide routine veterinary care like vaccinations, blood tests or surgeries?
We are not providing ‘conventional’ veterinary services such as vaccinations, prescriptions of chemical drugs, surgeries, X-rays, Ultrasound and blood checks. We are specialized in complementing our conventional veterinary colleagues work. If natural medicine is the pet owners’ choice we are willing to provide the sole treatment after “Western medicine” has proven not to cure or is not working.
Do you make house calls?
Due to the sheer workload in the clinic, Dr Susanna is, unfortunately NOT able to provide house call services at this time. If you’re having trouble transporting your pet, kindly inform us at 018 273 4110 so we can help by recommending Pet Taxi services or Pet Transporters. Please note that you have to directly arrange with these service providers any assistance for your pet.
When did you start Asia Paws in Malaysia?
Asia Paws has been established as a provider for natural veterinary medicine with focus on IVAS (internationally) certified acupuncture treatments for pet dogs and cats in 2008.
We are proudly the first and so far ONLY dedicated holistic natural veterinary practice in Southeast Asia, specializing in and focusing solely on natural medicine, non-invasive treatments and Traditional Chinese Veterinary Medicine for pets. We moved in 2012 to the current location in Taman Tun Dr Ismail in Kuala Lumpur.
Are there any additional charges?
No, there are no additional charges for paid services. There may be an additional charge for purchases of any items in the clinic (we receive cash or cheque only).
As Malaysia’s only professionally dedicated veterinary clinic using acupuncture, Trigger Point Treatments, Traditional Chinese herbs, homeopathy and other natural remedies we treat dogs, cats and house rabbits with the following chronic, degenerative or age-related health problems
Allergies
Arthritis
Liver disease
Chronic and recurring infections (of ears, urinary bladder, gastrointestinal system)
Support heart disease patients
Support cancer patients
We specialize in helping ‘geriatric’ (aging) patients living a life in the best possible way and optimize life quality by reducing pain, aches and age-related ailments gently and naturally.
Asia Paws specializes in keeping pets healthier and happier (maximize life quality), without painful procedures and without harmful drugs.
