Frequently Asked Questions
Where is your clinic?
Our clinic is in the leafy suburb of Kuala Lumpur, in Taman Tun Dr Ismail. By booking your first appointment with us you will receive our detailed address and map.
What are your clinic hours?
Our working (consult) hours are Monday, Wednesday, Thursday and Friday from 10am to 6pm (4pm) and Tuesday 3pm to 10pm (1pm to 5pm). We are also open for consultations every 2nd Saturday of the month.
You will find all available slots for booking on the calendar at this link.
When is the best time to come with my pet to the clinic?
Since Asia Paws provides services only by appointment please proceed to book an appointment for your pet at this link.
At Asia Paws we take appointments and keeping on time seriously. This way you and your pet are relaxed, waste no time waiting and avoid rushed consultations. For your detailed questions we encourage you to email us. All queries will be replied within two (2) working days.
What is your clinic’s telephone number?
For emergency cancellations we have a number to send a message by WhatsApp or SMS.
Please note that we don’t accept phone calls to avoid interrupting ongoing consultations and treatments. For questions please send us a text message or email. We will reply within two (2) working days.
Where do we park?
There are (currently still FOC) parking spaces outside our clinic. (There are parking lots available in front of the shops nearby). Please be considerate to our neighbours and do not obstruct their driveways.
Which shop lot is your clinic?
The clinic is NOT located in a shop lot but in an interlinked house. You receive our detailed address automatically after booking your first appointment with us at this link.
Do you provide routine veterinary care?
We are not providing ‘conventional’ veterinary services such as vaccinations, prescriptions of chemical drugs, surgeries, X-rays, Ultrasound and blood checks. We are specialized in complementing our conventional veterinary colleagues work. If natural medicine is the pet owners’ choice we are willing to provide the sole treatment after “Western medicine” showed not to cure or is not working.
Do you make house calls?
We are unable to provide house call services at this time as we do not have the resources for home visits. If you’re having trouble transporting your pet, kindly inform us at 018 273 4110 or using the form on this page and we can recommend Pet Taxis or Pet Transporters who may be able to assist you.
When did you start Asia Paws in Malaysia?
Asia Paws has been established as a provider for natural veterinary medicine with focus on IVAS (internationally) certified acupuncture treatments for pet dogs and cats in 2008.
We are proudly the first and so far ONLY dedicated holistic natural veterinary practice in Southeast Asia specializing in and focusing solely on natural medicine, non-invasive treatments and Traditional Chinese Medicine for companion animals. We moved in 2012 to the current location in Taman Tun Dr Ismail in Kuala Lumpur
Are there any additional charges?
Yes, a RM40 Surcharge applies for all Saturday appointments.
Kindly note that no advice will be offered without providing your pet's medical records (at the latest 1 day prior to your appointment day) for Dr Susanna’s review.
As Malaysia’s experts in using acupuncture, Trigger Point Treatments, Traditional Chinese herbs, homeopathy and other natural remedies we treat in dogs and cats chronic health problems such as
Our clinic is in the leafy suburb of Kuala Lumpur, in Taman Tun Dr Ismail. By booking your first appointment with us you will receive our detailed address and map.
What are your clinic hours?
Our working (consult) hours are Monday, Wednesday, Thursday and Friday from 10am to 6pm (4pm) and Tuesday 3pm to 10pm (1pm to 5pm). We are also open for consultations every 2nd Saturday of the month.
You will find all available slots for booking on the calendar at this link.
When is the best time to come with my pet to the clinic?
Since Asia Paws provides services only by appointment please proceed to book an appointment for your pet at this link.
At Asia Paws we take appointments and keeping on time seriously. This way you and your pet are relaxed, waste no time waiting and avoid rushed consultations. For your detailed questions we encourage you to email us. All queries will be replied within two (2) working days.
What is your clinic’s telephone number?
For emergency cancellations we have a number to send a message by WhatsApp or SMS.
Please note that we don’t accept phone calls to avoid interrupting ongoing consultations and treatments. For questions please send us a text message or email. We will reply within two (2) working days.
Where do we park?
There are (currently still FOC) parking spaces outside our clinic. (There are parking lots available in front of the shops nearby). Please be considerate to our neighbours and do not obstruct their driveways.
Which shop lot is your clinic?
The clinic is NOT located in a shop lot but in an interlinked house. You receive our detailed address automatically after booking your first appointment with us at this link.
Do you provide routine veterinary care?
We are not providing ‘conventional’ veterinary services such as vaccinations, prescriptions of chemical drugs, surgeries, X-rays, Ultrasound and blood checks. We are specialized in complementing our conventional veterinary colleagues work. If natural medicine is the pet owners’ choice we are willing to provide the sole treatment after “Western medicine” showed not to cure or is not working.
Do you make house calls?
We are unable to provide house call services at this time as we do not have the resources for home visits. If you’re having trouble transporting your pet, kindly inform us at 018 273 4110 or using the form on this page and we can recommend Pet Taxis or Pet Transporters who may be able to assist you.
When did you start Asia Paws in Malaysia?
Asia Paws has been established as a provider for natural veterinary medicine with focus on IVAS (internationally) certified acupuncture treatments for pet dogs and cats in 2008.
We are proudly the first and so far ONLY dedicated holistic natural veterinary practice in Southeast Asia specializing in and focusing solely on natural medicine, non-invasive treatments and Traditional Chinese Medicine for companion animals. We moved in 2012 to the current location in Taman Tun Dr Ismail in Kuala Lumpur
Are there any additional charges?
Yes, a RM40 Surcharge applies for all Saturday appointments.
Kindly note that no advice will be offered without providing your pet's medical records (at the latest 1 day prior to your appointment day) for Dr Susanna’s review.
As Malaysia’s experts in using acupuncture, Trigger Point Treatments, Traditional Chinese herbs, homeopathy and other natural remedies we treat in dogs and cats chronic health problems such as
- Allergies
- Arthritis
- Liver disease
- Chronic and recurring infections (of ears, urinary bladder, gastrointestinal system)
- Support heart disease patients
- Support cancer patients
- We specialize in helping ‘geriatric’ (aging) patients living a life in the best possible way and optimize life quality by reducing pain, aches and age-related ailments gently and naturally.
