Video Consultations
How do I make the appointment?
Please contact admin by message or email to the clinic - 018.2734110 or admin@asiapaws.com
To view available times independently, check here online appointment booking system for "First Visit" slots.
Do I need to prepare anything?
The video consultation allow you to have a focused conversation about your concerns with Dr Susanna.
You don't need to have your pet “trapped” in front of your webcam/phone, but your pet should be nearby and relaxed.
But we recommend that you send relevant blood tests/results, X-rays, ultrasound scans, specialist diagnosis (cardiologist, surgeon, dermatologist) by WhatsApp to 018.2734110 or to admin@asiapaws.com at least 24 hours before your appointment is scheduled !
For orthopaedic (spine, limb, pain related problems), take a 10 second video showing your pet moving away and towards you.
Additionally, take a 10 second video with your pet walking by (passing you, side view).
Send your videos 24 hours before your appointment is scheduled.
For any wounds (also surgical ones) and skin problems, please take a couple of photos in good lighting.
Send your photos 24 hours before your appointment is scheduled.
For eye problems, make sure you turn off the flash and place your pet near a window with natural light.
Send your photos 23 hours before your appointment is scheduled.
For any cough, sneezing or any odd behaviours like scooting or nibbling at certain body parts, take short (10 second) videos.
We know this can be tricky so don't be surprised if we ask you to imitate your pet during a video consultation. Don't worry, we won't record your impression!
Send your videos 24 hours before your appointment is scheduled.
For gastrointestinal problems, be prepared to offer clear descriptions and/or photos of what is excreted (colour, consistency, odour), at which time/s of the day/night this happens and how your pet acts before and after excretions.
We may ask you to identify your pet's stools on the chart found here: https://en.wikipedia.org/wiki/Bristol_stool_scale
All videos and diagnostic results are reviewed by Dr Susanna before your appointment.
How long does an online consultation last?
We schedule appointments for thirty minutes, just as our Single Treatment in-person appointment.
Should a connection fail, we will give you a call on your phone and discuss our options that may include rescheduling of the appointment at a later point.
If you are not comfortable to use WhatsApp video calls, we offer also Telegram Video calls!
What if further investigations are required?
If Dr Susanna feels she cannot make an assessment via the information provided, she will advise you about the next steps to take.
What if a prescription of botanicals (herbal medicines, homeopathic remedies) is required?
We dispense natural medicines (botanical and herbal formulas, homeopathic remedies and supplements) remotely or through self-pick up.
We courier/post remedies and medicines as soon as possible.
What is the cost of remedies and medicines?
Homeopathic remedies are complementary.
For other medications we will inform you about the prices right after the consultation.
You then can transfer the amount in to the AsiaPaws (M) Sdn Bhd account for which we will proved you with details.
At AsiaPaws your pet's better, longer, healthier life is "naturally" close to our heart.
Got ideas on what we can do better?
Great, please let us know!
We are happy to look for improved solutions. Thank you!
Please contact admin by message or email to the clinic - 018.2734110 or admin@asiapaws.com
To view available times independently, check here online appointment booking system for "First Visit" slots.
Do I need to prepare anything?
The video consultation allow you to have a focused conversation about your concerns with Dr Susanna.
You don't need to have your pet “trapped” in front of your webcam/phone, but your pet should be nearby and relaxed.
But we recommend that you send relevant blood tests/results, X-rays, ultrasound scans, specialist diagnosis (cardiologist, surgeon, dermatologist) by WhatsApp to 018.2734110 or to admin@asiapaws.com at least 24 hours before your appointment is scheduled !
For orthopaedic (spine, limb, pain related problems), take a 10 second video showing your pet moving away and towards you.
Additionally, take a 10 second video with your pet walking by (passing you, side view).
Send your videos 24 hours before your appointment is scheduled.
For any wounds (also surgical ones) and skin problems, please take a couple of photos in good lighting.
Send your photos 24 hours before your appointment is scheduled.
For eye problems, make sure you turn off the flash and place your pet near a window with natural light.
Send your photos 23 hours before your appointment is scheduled.
For any cough, sneezing or any odd behaviours like scooting or nibbling at certain body parts, take short (10 second) videos.
We know this can be tricky so don't be surprised if we ask you to imitate your pet during a video consultation. Don't worry, we won't record your impression!
Send your videos 24 hours before your appointment is scheduled.
For gastrointestinal problems, be prepared to offer clear descriptions and/or photos of what is excreted (colour, consistency, odour), at which time/s of the day/night this happens and how your pet acts before and after excretions.
We may ask you to identify your pet's stools on the chart found here: https://en.wikipedia.org/wiki/Bristol_stool_scale
All videos and diagnostic results are reviewed by Dr Susanna before your appointment.
How long does an online consultation last?
We schedule appointments for thirty minutes, just as our Single Treatment in-person appointment.
Should a connection fail, we will give you a call on your phone and discuss our options that may include rescheduling of the appointment at a later point.
If you are not comfortable to use WhatsApp video calls, we offer also Telegram Video calls!
What if further investigations are required?
If Dr Susanna feels she cannot make an assessment via the information provided, she will advise you about the next steps to take.
What if a prescription of botanicals (herbal medicines, homeopathic remedies) is required?
We dispense natural medicines (botanical and herbal formulas, homeopathic remedies and supplements) remotely or through self-pick up.
We courier/post remedies and medicines as soon as possible.
What is the cost of remedies and medicines?
Homeopathic remedies are complementary.
For other medications we will inform you about the prices right after the consultation.
You then can transfer the amount in to the AsiaPaws (M) Sdn Bhd account for which we will proved you with details.
At AsiaPaws your pet's better, longer, healthier life is "naturally" close to our heart.
Got ideas on what we can do better?
Great, please let us know!
We are happy to look for improved solutions. Thank you!
