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OUR
CLINIC POLICIES

Reservation

  • All clients must have an appointment (booked through our system) prior to arriving at AsiaPaws, we do not allow walk-ins in any capacity.

  • Any new pet must book a first visit, regardless if you as an owner have been to Asia Paws before.

Cancellations

  • Cancellations must be done 36 hours (on business days) before your scheduled session, if not, your session will be forfeited.

Rescheduling

  • Rescheduling must be done 36 hours (on business days) before your scheduled session, if not your session will be forfeited.

Refunds

  • Full cash refunds will only be provided in 2 cases. First, your pet has passed away before their first visit or before their first acupuncture session. (Excluding End of life care package, and intensive pain package)

  • Remaining package treatments (exclusively 3-treatment, 5plus1 treatment and 12plus3 acupuncture package) are fully transferable to another pet for follow up acupuncture treatments of pets who've had their First Visit. Alternatively, two follow up Acupuncture treatments can be converted into a coupon code for any First Visit booking.

  • In any other situation you will be refunded credit (minus a 20% administration fee) to buy supplements, homeopathic remedies, and/or Dr.Susanna’s own pet food brand FeedLOVE.

  • There are no refunds for clients who purchase the intensive pain package or end of life care package after their first session is completed.

Punctuality

  • A 10-minute grace period will be allowed for acupuncture treatments before being forfeited.

  • A 30-minute grace period will be allowed for First Visits before being forfeited.

Validity of Coupons

  • The extension of coupons will be dealt with on a case by case bases provided that we are informed before the expiration date.

  • For any Intensive Pain package and End Of Life Care package validity is fixed but within the validity period, more treatments can be added if needed.

FAQ

Where do I park?
We provide two parking spaces outside our clinic, directly infront of clinic (House no. 7) and the neighboring house no. 9.
 
Which shop lot is AsiaPaws?
AsiaPaws holistic practice is NOT located in a shop lot but in an interlinked house. You can find the address by clicking on the Contact & Location tab.


Do you provide routine veterinary care like vaccinations, blood tests or surgeries?
As a specialised holistic / natural veterinary care practice we DO NOT provide "conventional" veterinary services such as surgeries, vaccinations, prescriptions of pharmaceutical drugs,  X-rays, Ultrasound and blood laboratories.
 

Do you make house calls?
Due to the sheer workload in the clinic, Dr Susanna can NOT provide house call services at this time. If you’re having trouble transporting your pet, we recommend you look for Pet Taxi services or Pet Transporters.

When did you start Asia Paws in Malaysia?
Asia Paws has been established as a provider for natural veterinary medicine with focus on IVAS (internationally) certified acupuncture treatments for pet dogs and cats in 2008.
We are proudly the first and so far ONLY dedicated holistic natural veterinary practice in Southeast Asia, specialising in and focusing solely on natural Western (homeopathy, herbal) and Traditional Chinese medicine with acupuncture and herbal medicines for pets.


Are there any additional charges?
Aside from any prescribed (and before that discussed) natural remedies, there are NO ADDITIONAL (or "hidden") CHARGES. Your appointments are prepaid (consultation/treatment)