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OUR
CLINIC POLICIES

Reservation & Appointments

  • All clients must have an appointment (booked through our system) prior to arriving at AsiaPaws, we do not allow walk-ins in any capacity.

  • Any new pet must book a first visit, regardless if you, as an owner, have been to Asia Paws before.

Cancellations

  • Cancellations 36 hours (on business days) before your scheduled session allow us to adjust your coupon code, any later cancellations lead to your session being forfeited.

Rescheduling

  • Rescheduling is done by notifying us (during business hours!) to cancel your existing appointment -at least 36 hours before your scheduled session. We then adjust or give you a coupon code to book another session. Rescheduling requests that reach us later than 36 hours before an appointment can't be accomodated as the booking system has by then locked in a booking.

Refunds

Full refunds will be provided in 3 cases: Your pet passed away

  1. before the first visit.

  2. before the first package acupuncture session

  3. before a single acupuncture booking.

Remaining package treatments (exclusively 5-treatment acupuncture package and family package) are fully transferable to another pet for follow up acupuncture treatments of pets who've had their First Visit.

Alternatively, two follow up acupuncture treatments can be converted into a coupon code for a First Visit booking.

In any other situation your remaing sessions will be converted into credit (minus a 20% administration fee) to purchase supplements, homeopathic remedies, and/or Dr.Susanna’s own pet food brand FeedLOVE.

There are no refunds for remaining acupuncture treatments of the Palliative Care package after the first package session has been completed.

Punctuality

  • A 10-minute grace period will be allowed for a 30 minute follow up acupuncture treatment before being forfeited.

  • A 30-minute grace period will be allowed for a First Visit before being forfeited.

Validity of Coupons

  • The extension of coupons for a Family Pets package is possible provided that we are informed before the expiration date.

  • For 5 Treatment packages the validity is fixed at 8 weeks through the booking system (starting by coupon code generation date)

  • For Palliative Care packages the validity is fixed at 4 weeks but, within the validity period, more treatments can be added, provided Dr Susanna sees a benefit for the patient.

FAQ

Where do I park?
We provide two parking spaces outside our consultancy, along the road between Lengkok Zaaba 56 (neighbour) and 54 (our gate). If necessary, further down the road are parking spaces on greens at corner lots. Please do NOT park in front of any gate (including ours) !
 
Which shop lot is AsiaPaws?
AsiaPaws holistic consultancy practice is NOT located in a shoplot. It is a separate part of a bungalow house.


Do you provide routine veterinary care like vaccinations, blood tests or surgeries?
As a specialised holistic / natural veterinary care practice we DO NOT provide "conventional" veterinary services such as surgeries, vaccinations, prescriptions of pharmaceutical drugs,  X-rays, Ultrasound and blood laboratories.
 

Do you make house calls?
Unfortunately, Dr Susanna can NOT provide house call services at this time. If you’re having trouble transporting your pet, we can recommend a reliable Pet Taxi service.

When did you start Asia Paws in Malaysia?
Asia Paws has been established as a provider for natural veterinary medicine with focus on IVAS (internationally) certified acupuncture treatments 2008.
This is the first and so far only specialised holistic natural veterinary practice in Southeast Asia, focusing solely on natural Western (homeopathy, herbal) and Traditional Chinese medicine with acupuncture and herbal medicines for pets.


Are there any additional charges?
Aside from any prescribed (and thoroughly explained and discussed) natural remedies, there are NO additional (or "hidden") CHARGES. Your appointments are prepaid (consultation/treatment).